Flat files are simple, lightweight data storage formats that organize information in a straightforward, non-hierarchical way. Unlike complex databases or deeply nested file structures (e.g., relational databases or nested JSON/XML), flat files keep data at a single level, making them easy to read, write, and process. Common examples include flat JSON, flat XML, and even plain text files like CSVs (comma-separated values). They’re widely used for configuration settings, small datasets, or data exchange between systems.

Yes, depending on your subscription, you can request customized data sets or specify particular time ranges to align with your project requirements.

Subscription plans may impose limitations on the volume of data you can download and the size of individual files. It's recommended to review your plan details or contact support for specific limitations.

We generally accept major credit cards for payments. Crypto and bank wire tranfers are possible as well. If you have some specific request regarding payment method, contact support for more information.

Usage is typically invoiced once per month for the previous month's activity. The invoice details the usage and deducts the usage credits, with the amount due being only for usage exceeding the credit balance.

For customers with existing subscriptions, we offer the option to align the usage credit billing period with their subscription billing cycle. This synchronization helps simplify accounting and provides a more comprehensive view of total service costs.

Yes, invoice payment is available on Enterprise. Please contact our support team to set this up.

While credit card is our preferred payment method, we accept also crypto payments and bank wire transfers. Contact support for details.

If a payment fails, we'll notify you and attempt to charge again. Your service won't be interrupted immediately, but please update your payment method promptly.

Usage credits can be obtained through several methods:

1. Promotions and Free Trials: FinFeedAPI occasionally offers promotional credits or free trial periods to new or existing customers. Every qualified organization receives $25 USD in credits. To be considered qualified, the organization must not be a duplicate of an existing organization.
2. Manual Purchase: Customers can buy credits directly through the Customer Portal using either cryptocurrency or fiat currency.
3. Auto-Recharge Feature: This automated system adds service credits using the account's payment methods when the balance falls below a certain threshold, bringing it back to a specified level.
4. Sales Order Form: Customers can request an order form from our sales team to acquire usage credits, which may include special pricing or terms.

Usage credits, once acquired, are non-refundable.

No, usage credits do not expire and you can use them for as long as you want.

You are entitled to a comprehensive support through detailed documentation, a dedicated support team, and responsive support tickets. You can reach out to the support team for assistance with any Flat Files-related inquiries.

• Standard Support: Includes basic support services, such as email support and access to documentation.
• Premium Support: Offers faster response times, dedicated support representatives, and additional support channels.

The enterprise plan is custom-tailored based on specific project needs, including:

• Custom limits
• Dedicated infrastructure
• Other requirements

Once you will reach us with a request for enterprise services we will prepare a custom quote based on your requirements.

Yes, you can upgrade or downgrade your subscription as your needs change. This flexibility allows you to switch between plans based on your data requirements. Upgrading and downgrading operations are prorated, the remaining amount on your subscription at the moment of the change will be credited towards future liabilities. Your billing period cycle is not affected by plan change.

Yes, depending on your subscription, you can request customized data sets or specify particular time ranges to align with your project requirements.