We generally accept major credit cards for payments. Crypto and bank wire tranfers are possible as well. If you have some specific request regarding payment method, contact support for more information.

Usage is typically invoiced once per month for the previous month's activity. The invoice details the usage and deducts the usage credits, with the amount due being only for usage exceeding the credit balance.

For customers with existing subscriptions, we offer the option to align the usage credit billing period with their subscription billing cycle. This synchronization helps simplify accounting and provides a more comprehensive view of total service costs.

Yes, invoice payment is available on Enterprise. Please contact our support team to set this up.

While credit card is our preferred payment method, we accept also crypto payments and bank wire transfers. Contact support for details.

If a payment fails, we'll notify you and attempt to charge again. Your service won't be interrupted immediately, but please update your payment method promptly.

Usage credits can be obtained through several methods:

1. Promotions and Free Trials: FinFeedAPI occasionally offers promotional credits or free trial periods to new or existing customers. Every qualified organization receives $25 USD in credits. To be considered qualified, the organization must not be a duplicate of an existing organization.
2. Manual Purchase: Customers can buy credits directly through the Customer Portal using either cryptocurrency or fiat currency.
3. Auto-Recharge Feature: This automated system adds service credits using the account's payment methods when the balance falls below a certain threshold, bringing it back to a specified level.
4. Sales Order Form: Customers can request an order form from our sales team to acquire usage credits, which may include special pricing or terms.

Usage credits, once acquired, are non-refundable.

No, usage credits do not expire and you can use them for as long as you want.

An API request is counted each time you make a call to the API to retrieve data. The number of requests can vary based on the endpoint used and the amount of data requested.

• For example, if the limit query parameter is used, each 100 data points returned is counted as one request.
• If the limit query parameter is not used or not available, each API call you make is counted as one request

• Standard Support: Includes basic support services, such as email support and access to documentation.
• Premium Support: Offers faster response times, dedicated support representatives, and additional support channels.

The enterprise plan is custom-tailored based on specific project needs, including:

• Custom limits
• Dedicated infrastructure
• Other requirements

Once you will reach us with a request for enterprise services we will prepare a custom quote based on your requirements.

your plan has a hard limit, you will receive an HTTP 429 response status code along with an error message indicating that you have exceeded your daily limit.

For plans with a soft limit, if you regularly exceed your limit, CoinAPI will contact you to discuss upgrading your plan.

Depending on your plan, you might need to upgrade to a higher plan or wait until the quota resets.

If your organization has pay-as-you-go enabled, the system attempts to enforce subscription limits, but small overages may occur. These overages are monitored and billed according to your organization's plan rates. If the autocharge feature is enabled, your account will be automatically topped up to maintain good standing.

Yes, you can upgrade or downgrade your subscription as your needs change. This flexibility allows you to switch between plans based on your data requirements. Upgrading and downgrading operations are prorated, the remaining amount on your subscription at the moment of the change will be credited towards future liabilities. Your billing period cycle is not affected by plan change.

Of course there is! If you pay for one year in advance, you will get 2 months free compared to monthly payments.

If you need a test access before choosing a paid plan, reach out to our support, and we will propose a suitable solution. Remember that you can also use $25 of free credits in the Pay As You Go plan anytime.